Privacy and Cookies

Gemba Solutions Ltd, Denham House, 120 Long Street, Atherstone, Warwickshire, CV9 1AF, United Kingdom

Your Privacy
At Gemba Solutions, we value our customers and future customers’ privacy. In particular we want you to know that Gemba Solutions do not trade email lists with other companies for marketing purposes. In this Privacy Policy, we will detail how and why we collect your data, how we use it and any conditions in which we may need to disclose it.

1. What information do we collect?

We may collect the following information:

- Name
- Contact information including email address
- Other information relevant to arranging a product demo
- When you visit our website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, email address, phone number and company name. You may provide us with information by signing up to our newsletter, in which case all data is held in a secure third party platform.
- By logging into our password protected Client Support portal

2. Collection and use of personal information
We gather and store your data only for the purpose of keeping you updated about our products, services and relevant industry news. Our data is securely stored, audited and not shared, unless for legal reasons.

The type of data stored is either that of current customers who we need to communicate with and have given us their details or of individuals under legitimate interest. Contact details (name, email address, company name and telephone number) are stored by Gemba Solutions Ltd within our network and a secure third party third CRM System. This CRM system is password protected and holds its own Security statement and Privacy policy and are GDPR compliant. These details are used for the purpose of communicating with you about Gemba’s current product/services and to market new products and services that are relevant to your interest, job, business or industry.

3. How we use the information
We will not disclose your information to any third parties. Our internal procedures cover the storage, access and disclosure of your information.

When you agree to sign up to our newsletter we need to know your name and email address. We gather this information to allow us to provide you with a monthly or quarterly email containing information about offers or news we think may be of interest to you. You can unsubscribe from our contact list at any time by replying to a marketing email with the word “unsubscribe” in the subject line or by emailing us.

When arranging a demo online we need to know your name, email address telephone number and company name. We gather this information to allow us to confirm your demo request and hold it as part of our patient records to deliver this service. All data is held securely and not shared by any third parties.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

4. Where we store the information
Storage of data is password protected and securely kept in top tier third party platform. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Updating your information
If any of the information that you have provided to us changes, for example, if you change your email address or name, please let us know by contacting: sgoode@gembasolutions.com

6. Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

7. Marketing permissions
From time to time, Gemba Solutions will send you news, offers and industry insight via email but we will not do so without your express consent. If you do not wish to receive any further emails, please use the unsubscribe option in the email or alternatively, contact us at: sgoode@gembasolutions.com

8. Changes to this Policy
We reserve the right to make changes to our privacy policy without giving notice. The most up to date policy will always be on our website and made available to you.

Visiting and using our website, constitutes your agreement to this privacy policy.

9. Cookies
We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you register with us, or if you continue to use our site, you agree to our use of cookies. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Each cookie contains a unique reference number only (no personal information) which is used to confirm you are authorised to adjust/update your details.

10. Use of tracking tools
When somebody visits wordpress-371058-1160254.cloudwaysapps.com we use several tracking tools to collect data.

We use this to log visitor behaviour patterns, how our website is performing and what products / services our visitors are most interested in and to send you relevant information on our products or service. The information collected does not identify any personal details.

The website also uses a third party lead generation tool to track organisations or persons within whose business activities are relative to Gemba Solutions Ltd products and services and or those individuals who have visited our website therefore showing legitimate interest in our products or services. This tool is used to obtain these details and is only available to specific users with a username and password. Visitors to our website are made aware of the data collection via our cookie policy which prompts upon entering. Users must agree to this to continue. This lead generation tool is also fully compliant with GDPR.

11. Content Management System
The Content Management System (CMS) that runs this website is fully secure. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous. [Please note that our advertisers may also use cookies, over which we have no control.]
Sharing tools in the form of Facebook, Twitter and Instagram share buttons may feature on this site, these third party websites may set a cookie if you are logged in to their service. Please refer to the Facebook, Instagram and Twitter cookie policies.

This website may contain ‘embedded’ YouTube content, a cookie may be set upon playing these videos, the relevant privacy policy can be found here. You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website. Click here to find out more on managing cookies, including step-by-step instructions for a range of browsers.

Except for essential cookies, all cookies will expire after 2 years. For more comprehensive information on what cookies are and how they affect you, please visit www.allaboutcookies.org.

12. Security

Whilst we will do our best to protect your information, we cannot ensure the security of your data transmitted to our website. Any information you submit is sent at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access. We maintain the highest standards of security, however, the transmission of information via the internet is not completely secure.

12. Terms of use accuracy
While every effort is made to ensure that the information contained in this site is correct, Gemba Solutions makes no warranty, express or implied, as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are, for example, purposes only and do not represent work carried out by Gemba Solutions. Gemba Solutions may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet your requirements. Use of this site constitutes your acceptance of these Terms and Conditions.

14. Copyright
The legal ownership and any copyright or other intellectual property rights in the site and its design, text, graphics, software and all other material on the site belong to Gemba Solutions or its agents at all times, unless otherwise stated.

You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of the site or its material shall otherwise be produced, transmitted or made available on a network without the prior written permission of Gemba Solutions.

15. Framing/Linking
Any framing of, or linking to, this site is prohibited without the prior written permission of Gemba Solutions. Gemba Solutions is not responsible for the content or reliability of any websites linked to from its site.

16. Access
While Gemba Solutions endeavours to ensure that this site is normally available 24 hours a day, we shall not be liable if for any reason this site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Gemba Solutions’s control.

17. Liability
Gemba Solutions shall not be liable for any loss of income profits, goodwill data contracts or any type of special, indirect or consequential loss arising from the inability to use or misuse this site or any linked sites. Gemba Solutions does not warrant that this site or the server that makes it available, are free of viruses or other harmful components.

Any links to other website through wordpress-371058-1160254.cloudwaysapps.com are not governed under our privacy policy.

18. Jurisdiction
The contents and use of this site are governed by English Law.